Unused and unwashed items can be returned or exchanged within 14 days of delivery, for any reason.
Our approach
We run Snug & Sprout on Islamic principles of fair trade. If a product is not right for you, whether it arrived damaged, the size does not fit or you simply do not like it, you can return or exchange it as long as it has not been used or washed.
14-day window: contact us within 14 calendar days of delivery.
When you can return or exchange
Contact us within 14 days of delivery if:
- You received the wrong product, colour or size
- The product arrived damaged or defective
- An item is missing from your order
- The size does not fit
- You do not like the product
Email admin@snugandsprout.com with your order number, the item and the reason. If the item is damaged, defective or incorrect, add clear photographs.
Condition of returned items
Unless the item arrived damaged, defective or incorrect, it must be:
- Unused and unwashed
- Free from marks, odours and damage
- Returned with its original tags
- Returned in its original packaging where possible
Items that show signs of use, washing, alteration or damage after delivery cannot be accepted.
Underwear and intimate garments
Underwear, bras and other intimate garments follow the same rules: they can be returned or exchanged within 14 days for any reason, as long as they are unused, unwashed and have their tags.
To get the fit right first time, check the product measurements or read our size guide before ordering.
How to return an item
Please contact us before sending anything back. Parcels returned without contacting us first may be delayed.
After we review your request, we send you:
- Confirmation that your return is accepted
- Return instructions and the return address
- Details of any courier charges
- Your exchange, replacement or refund options
Return delivery charges
- Our mistake (damaged, defective, wrong or missing item): Snug & Sprout pays the return and replacement delivery charges.
- Size or preference returns and exchanges: the return and replacement delivery charges are paid by the customer.
Exchanges
Exchanges depend on stock. If the item you want is not available, we can offer another available item, store credit or a refund.
Refunds
We refund approved returns after we receive and check the item. We agree the refund method with you, such as a bank transfer or mobile wallet, when we approve the return.
Original delivery charges and return courier charges are not refundable, unless the item was damaged, defective or incorrect because of our mistake. See Delivery information for how delivery charges work.